Information

• Make sure your phone is charged with at least 80% battery or is connected to a power outlet
• Allow up to 30 minutes or more for the update to complete
• Back up your device to avoid losing any data. It is unlikely you will lose any data, performing a back up keeps your data safe incase of any errors.
• To avoid using your mobile data while downloading the update, make sure you are connected to a Wi-Fi network
• While the device is updating please limit its use, allow time for it to complete the back up before using it again

Process

1. Open Settings

   

2. Scroll down and select General

   

3. Select Software Update

   

4. Select Install Now. If no update is available or not showing and you have been advised to update your phone, hard reset the device and then repeat the previous instructions. Hard Reset - Devices with a home button / Hard Reset - Devices without a home button (iPhone X series devices: X / Xs / Xs Max / Xr / etc)

5. 

6. Enter Passcode

   

7. The phone will verify the update (this can't take some time)

   

8. The phone will apply the update and restart (this can't take some time)

   

9. Once updated the phone will turn on, Enter Passcode