Information

• Make sure your phone is charged with at least 50% battery or is connected to a power outlet
• Allow up to 30 minutes or more for the update to complete
• Back up your device to avoid losing any data. It is unlikely you will lose any data, performing a back up keeps your data safe incase of any errors.
• You will need to be connected to a secure Wi-Fi network (office or home). Update will not work on mobile data.
• While the device is updating, please limit its use. Allow time for it to complete the update before using it again.

Process

1. Open Settings

   

2. Scroll down and select General

   

3. Select Software Update

   

4. Select Download & Install. If no update is available or not showing, first confirm you are connected to Wi-Fi and have enough battery charge. If still no update available, hard reset the device and then repeat the previous instructions. Hard Reset - Devices with a home button / Hard Reset - Devices without a home button (iPhone X series devices: X / Xs / Xs Max / Xr / etc)
5. Enter Passcode (used to unlock your phone).

   

6. The phone will verify the update (this can take some time)

   

7. The phone will apply the update and restart (this can't take some time)

   

8. Once updated the phone will turn on and you will need to Enter unclock Passcode again.