- Check the cellular signal strength on the phone screen and move to an area with better reception.
- Set your phone to use 2G (GSM) network only (Settings > mobile network (or cellular) > highest connection speed) in case the roaming operator does not permit you to use 3G or 4G service.
- Reset your active network connection by switching Flight (airplane) mode On and back Off (Settings > flight mode).
- Restart your phone by pressing and holding the Power and Volume Down keys simultaneously until the phone vibrates. Release and the phone will restart. After this operation, you may need to re-adjust the volume and set date+time on the phone. Note that this does not remove your personal content.
If you continuously experience low signal strength in a certain area, it may be that network coverage is insufficient there. For more information and support, please contact us.