Smart Tutor is a tool provided by Samsung by which Smartphones can be remotely handled by the Technical Expert and is a default app on all new Samsung devices. Samsung Technical Experts can look up or control Smartphone's screen sitting at a remote location and can troubleshoot device's issues.
Samsung Remote Support Service offers one-on-one support with a Samsung Technician who can remotely:
● Diagnose your Smartphone
● Customize the Smartphone setting for you (Picture, Sound, etc)
● Backup & Restore your customized setting
● Reset your Smartphone to the factory default
● Install the latest firmware
Supported Mobile Operating Systems:
● Icecream Sandwich
● Jelly Bean
● Smart Tutor works with Android OS (Above Android 2.2)
● Google Experience Device is not supported such as Galaxy Nexus
● There should be proper Internet Connection in your device
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