A Hard Reset may be required when apps are not working properly, the phone has become unresponsive or other similar issues.
Performing this action will not affect any data on the device.
Looking for a different reset option or more information? Refer to this article about the types of reset options.
This can be done by:
1) Hold and press the volume down button and the Power button until the device displays the following menu (ignore any pop ups or notifications. eg. Screenshot captured, etc)
2) Press the Power button again. DO NOT select any other option as doing so could wipe your device. The device will now restart
3) Your phone will now restart