There are 3 sections within this guide, please go to and use the relevant section:

• Change to an external organisation account (if required) - If you are wanting to change the Multi-Factor authentication for an account that isn't your main organisation.
• First Setup - If you have never setup Multi-Factor Authentication before

Note: The difference between MFA already setup 1 and 2 below, is mainly the visual differences, please select the one that matches your screen.

• MFA already setup 1 - If you have setup Multi-Factor Authentication before and need to add a method or update an existing method
• MFA already setup 2 - If you have setup Multi-Factor Authentication before and need to add a method or update an existing method

Change to an external organisation account (If required)

1. https://myaccount.microsoft.com/
   
   
2. Select the organisation chart icon located in the top right
   
   
3. Select the organisation you require to make authentication changes to
   

First Setup

1. Open a browser and go to: https://portal.office.com/
   
   
   
2. Enter work email address then select Next
   
3. Enter work password then select Sign in
   
4. Select Next
   
5. On your phone, open the App Store
   
6. Search for Microsoft Authenticator and select from the results list
   
7. Select GET
   
8. Double-Click the Side Button to Install. Note: depending on your device model, it may display a different prompt, follow the instructions shown on screen
   
9. Select OPEN
   
10. Select Allow
    
11. Select OK
    
12. Select Scan QR code
    
13. Select OK
    
14. Select Mobile App from drop-down menu then select Receive notifications for verification then select Set up
    
15. Point the phone camera to scan the QR code displayed on your screen (not the example shown here)
    
    
    

    Unable to scan QR Code? | Click here

    1. Select Can't scan image?
       
       
    2. On your phone, select Or sign in manually
       
    3. Enter the code and URL into your phone. Note please pay careful attention to enter details exactly as shown on screen. If the code provides an error, please retry again to ensure it is entered correctly. If it is correct, it may have timed out, press Back twice and then select Cancel - follow the instructions again starting at Step 5
       
       
    4. Move on to the next step
16. Select Next
    
17. On your phone select Approve
    
18. Select Next
    
19. Select New Zealand (+64) from drop-down and enter your mobile number then select Done

MFA already setup 1

1. Open Chrome or Edge and go to: aka.ms/mfasetup
2. Select your work email address or select Use Another account and enter your work email address then select Next
   
3. Enter your password then select Sign In
   
4. Select Overview
   
5. Select UPDATE INFO under Security info
6. Select Add sign-in method then select Authenticator app
   
7. On your phone, open the App Store
   
8. Search for Microsoft Authenticator and select from the results list
   
9. Select GET
   
10. Double-Click the Side Button to Install. Note: depending on your device model, it may display a different prompt, follow the instructions shown on screen
    
11. Select OPEN
    
12. Select Allow
    
13. Select OK
    
14. Select Scan QR code
    
15. Select OK
    
16. Select Notify me through app from the drop-down beneath what's your preferred option then select Set up Authenticator app
    
    
17. Point the phone camera to scan the QR code displayed on your screen (not the example shown here)
    
    
    

    Unable to scan QR Code? | Click here

    1. Select Can't scan image?
    2. On your phone, select Or sign in manually
       
    3. Enter the code and URL into your phone. Note please pay careful attention to enter details exactly as shown on screen. If the code provides an error, please retry again to ensure it is entered correctly. If it is correct, it may have timed out, press Back twice and then select Cancel - follow the instructions again starting at Step 5
    4. Move on to the next step
18. On your phone select Approve
    
19. Select Authentication phone check box and enter your mobile number then select Save
    
20. Select Verify preferred option
    
21. On your phone select Approve
    

MFA already setup 2

1. Open Chrome or Edge and go to: aka.ms/mfasetup
2. Select your work email address or select Use Another account and enter your work email address then select Next
   
3. Enter your password then select Sign In
   
4. Select Security Info
   
5. On your phone, open the App Store
   
6. Search for Microsoft Authenticator and select from the results list
   
7. Select GET
   
8. Double-Click the Side Button to Install. Note: depending on your device model, it may display a different prompt, follow the instructions shown on screen
   
9. Select OPEN
   
10. Select Allow
    
11. Select OK
    
12. Select Scan QR code
    
13. Select OK
    
14. Select + Add method
    
15. Select Authenticator app from the drop down menu, then select Add
    
16. Select Next
    
17. Select Next
    
18. Point the phone camera to scan the QR code displayed on your screen (not the example shown here)
    
    
    

    Unable to scan QR Code? | Click here

    1. Select Can't scan image?
    2. On your phone, select Or sign in manually
       
    3. Enter the code and URL into your phone. Note please pay careful attention to enter details exactly as shown on screen. If the code provides an error, please retry again to ensure it is entered correctly. If it is correct, it may have timed out, press Back twice and then select Cancel - follow the instructions again starting at Step 5
    4. Move on to the next step
19. On your phone select Approve
    
20. Select Next
    
21. Congratulations! - Multi-Factor Authentication has now been setup, select Done