Information

• Make sure your phone is charged with at least 80% battery or is connected to a power outlet
• Allow up to 30 minutes or more for the update to complete
• Back up your device to avoid losing any data. It is unlikely you will lose any data, performing a back up keeps your data safe incase of any errors.
• To avoid using your mobile data while downloading the update, make sure you are connected to a Wi-Fi network
• While the device is updating please limit its use, allow time for it to complete the back up before using it again

Depending on your Operating System version and Device Manufacturer steps may be slightly different than the examples provided below.

Example: Samsung Galaxy device running Android 9

1. From the home screen, swipe up to display all apps
   
2. Select Settings
   
3. Select Software update
   
4. Select Download and install. If no update is available or not showing and you have been advised to update your phone, hard reset the device and then repeat the previous instructions. 
   

Example: Nokia device running Android 9

1. From the home screen, swipe up to display all apps
   
2. Select Settings
   
3. Select System
   
4. Select Advanced
   
5. Select System update
   
6. Select Install If no update is available or not showing and you have been advised to update your phone, hard reset the device and then repeat the previous instructions.