General Support
Accessing Mobile Mentor support
Device Setup and Configuration
- What is a device IMEI?
- Setup a Zendesk account
- Reset options - what do they mean?
- Where do I find the SIM card slot on my smartphone?
- SIM card sizes and how to use them
- Device Return Instructions - Android
Multi-Factor Authentication (MFA)
- Setting up MFA? Start Here
- Set up MFA - Microsoft instructional video
- Updating/Changing existing MFA number
- Microsoft Authenticator app - Setup as the Authentication Method - Android
- Microsoft Authenticator app - Setup as the Authentication Method - iOS (iPhone / iPad)
- SMS (Text) - Setup as the Authentication Method